Frequently Asked Questions

What is Bitcoin?

Bitcoin is a consensus network that enables a new payment system via digital money. It is the first decentralized peer-to-peer payment network that is powered by its users with no central authority or middlemen. From a user perspective, Bitcoin is like cash for the Internet. Bitcoin can also be seen as the most prominent triple entry bookkeeping system in existence. If you would like to start using Bitcoin, be sure to educate yourself on how to keep your wallet secure – we recommend going to the official Bitcoin website (click here) for the getting started guide.

How difficult is it to make a Bitcoin Payment?

Bitcoin payments are easier to make than debit or credit card purchases, and can be received without a merchant account. Payments are made from a wallet application, either on your computer or smartphone, by entering the recipient’s address, the payment amount, and pressing send. To make entering a recipient’s address easier, many wallets can obtain the address by scanning a QR code or touching two phones together with NFC technology.

How quickly can I print my postage?

A Bitcoin transaction, by design, will get one confirmation after an average of 10 minutes. Even before a confirmation has been received, a transaction is generally irreversible. Our website can allow you to print shipping labels at the earliest sign of a confirmation, with systems in place to void the label if a confirmation is not reached by the time your label is in the mail. This means you can print your postage instantly. Once you reach the payment page and a payment is received, you will receive a link to print your postage.

My printer jammed! I spilled wine on my postage! Can I print my postage again?

You can print your postage as many times as you’d like as long as you only mail each unique label once, otherwise the extra duplicates will get returned to you by the shipping service. Some shipping services charge a return fee in order to retrieve your package for re-mailing. If you are printing multiple labels, we encourage you to check and make sure that they all have a unique label number.

Do I have to sign up or create an account?

Absolutely not! Why would we make you waste all that time and effort just to send a package? Just enter the TO and FROM address and send your package! It’s that easy!!

Can I buy my postage anonymously?

Absolutely! While we do ask for a name and email during check-out, this information is only used in case there’s a problem with your postage or a refund is requested, or if you accidentally close the browser before you receive your postage, in which case it is emailed to you. If you wish to continue without those safety measures then by all means please do so at your own risk. Feel free to use anonymizers such as TOR, Onion, or other networks. Transactions without valid contact information cannot be refunded.

Can I ship Internationally?

Yes! You just need to declare items in your package to pass through customs. Feel free to read our guide to international shipments here.

Does the value of the good being shipped internationally matter?

Yes. If the value of the goods is greater than $2,500, you need to get an Automated Export System (AES) Internal Transaction Number (ITN) for your shipment. Your ITN will look similar to “AES X20120502123456”. To get an ITN, go to the AESDirect website. An ITN is required for any international shipment valued over $2,500 and/or requires an export license unless exemptions apply.

What is a Tarriff number?

Whenever shipping internationally and you label your package as ‘Merchandise’, your package may be subject to import/export taxes. You must declare all items inside your package accurately. When you do so, you must enter a tarriff number for every item inside the package. The tarriff number is the harmonization code associated with whatever product you are shipping. You can search for them at http://hts.usitc.gov/. You only need to provide us with the first six digits of the code. Also, remove any “.” in the harmonization code before sending it to us. For example, the harmonization code for a cotton T-shirt is “6109.10.00”, there for all we need is “610910” as the “tariff number”.

What is your privacy policy?

After 7 days all order information including but not limited to payment, email and label information will be permanently deleted from our servers.
All labels will still be valid for 21 days but we will have no record of them past the 7 day period.

All refunds need to be submitted within the 7 day period to be valid

What is your return policy?

Any unused labels can be refunded within the first 7 days of purchase. Just contact us (see below) with the tracking number or order number and either a bitcoin address you would like your refund sent to or your account info so that we can add the credits to your account. We will then submit the refund to the corresponding carrier, all refunds take up to 2 weeks to be confirmed and for the refund to be sent to you. We are sorry for the delay and any inconvenience this may cause.

Can I ship Phones/Lithium Batteries with all carriers?

No! Currently we do not recommend or allow Phones or Lithium Batteries to be shipped with any carrier other than USPS. All other carriers have very stringent policies as to how Lithium Batteries are to be shipped, and we therefore do not allow or recommend using our service to ship phones via any other carrier.

What are your terms of service?

Click here to read our terms of Service.

Are you looking for an investment?

We are currently not looking for investors.

Any communications regarding investment, finances, or anything of that nature should be verified with our PGP key and our email to ensure that it is not a scam.

Why does my USPS label have an old tracking number?

USPS recycles tracking numbers constantly, that's nothing new and is perfectly normal.
Usually they manage to clear the records but sometimes the system messes up.
The tracking will update as soon as the new tracking is scanned but can take up to 48hours to update in some cases.
So the labels are 100% fine and good to be used.
You can find a lot of info on this on google
https://stamps.custhelp.com/app/answers/detail/a_id/7672/~/usps-tracking-displaying-package-as-delivered-before-being-shipped
https://support.pirateship.com/en/articles/6423949-why-does-my-usps-label-have-an-old-tracking-number
https://support.shippingeasy.com/hc/en-us/articles/4407005717659-Why-does-USPS-show-my-package-as-Delivered-if-I-just-shipped-it-
https://www.vivatubes.com/viva-news-blog/alert-usps-recycled-tracking-number-issue-information/
https://www.reddit.com/r/usps_complaints/comments/kd6596/does_usps_reuserecycle_tracking_numbers_order/

Contact

Feel free to email us at bitcoinpostage@tutanota.com if you have any comments, thoughts, questions, or concerns. We always welcome suggestions and strive to make sure every customer is 100% satisfied.